A Pack is an extension that enhances the functionality of your doc. Packs work by complementing the core building blocks of Coda, allowing you to customize the appearance, functionality, and integrations of your doc. However, you may occasionally encounter issues with your Pack. This could include receiving an error message or experiencing problems with your Pack buttons, tables, or formulas not working as intended. Below, we outline some common issues and provide troubleshooting tips to get you unstuck.

Sometimes, you may encounter issues with your Pack connection. This could manifest as an error message (e.g., “Failed to connect to [Pack Name]...”) or cause your Pack table to not sync.

This can be caused by a number of issues, but it’s often resolved by the trusty “unplug and replug” troubleshooting step. When in doubt, we recommend following the steps outlined below:

If you've already attempted to "Sign in again" after following the previous steps, you may need to perform a harder refresh. To disconnect and reconnect a Pack account, follow these steps:

If you’re having an issue with a sync table from a Pack, it may be resolved by adjusting the settings for the table.

If you’re missing some rows from your Pack sync table, this may be due to the current row limit set for the table. You can check this by:

If your sync table seems to be showing stale information, this may be due to the current sync cadence settings for the table. To change the sync cadence, follow these steps:

If you choose “Manually,” you can resync your table as needed by clicking the Refresh button at the top of the table.

Keep in mind that if your doc is very large or the table is quite complex, selecting “Hourly” might slow down your doc.

Most Packs allow you to set up both private accounts and shared accounts, and determining which type of account connection you need can be an important step in troubleshooting Pack issues.

Not sure which type of Pack account to set up for your use case? Check out this article that goes in-depth on the differences between the two.

Occasionally, a Pack might show an error message even if the Pack isn't faulty. This usually occurs because of incorrect input that Coda sends to the Pack.

One situation our support team frequently encounters involves the Gmail pack's Send Email action. Sometimes, the formula does not work as expected, which can be frustrating for customers. After investigating the issue, the team frequently discovers that the formula is missing a recipient in the "To" field or that the email address was formatted incorrectly.

If you’re experiencing issues with a Pack formula or button action, be sure to verify the inputs being sent to the Pack.
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When you set up an automation, you can choose whether the actions from that automation are taken by yourself or by Automation bot (lear more about this distinction here).

If your automation operates as Automation Bot, ensure that you use a shared account - rather than a private account - for the Pack action within the automation. Automation Bot lacks the necessary permissions to use your private Pack account, so any attempted actions will fail. But if the Pack is using a shared account, then Automation Bot will be able to utilize this account and complete the action successfully.

If you’re running into this issue, you can either modify the automation to use a shared Pack account, or you can edit the automation to take actions as yourself rather than as Automation Bot. This setting can be changed at the very bottom of your automation panel.

Some Coda Packs are managed by third-party software providers. To obtain support for these Packs, you'll need to follow a different process than for those maintained by Coda.

To get assistance, please use the contact information found on the listing page for the Pack in the Coda Gallery. You can also find this information in your doc’s right-hand panel by navigating to Insert, clicking into the Packs tab, and selecting the Pack (within the Installed Packs section). Then click into the About tab for that Pack, and locate Ssupport contact info.

If you think you are experiencing a bug with this Pack, we suggest sharing the browser you are using, any screenshots or screen captures of the undesired behavior, and the steps you took that illustrate the issue.

For feature requests, we suggest explaining how this feature would benefit you and your team, detailing its intended use, and rating your desire for it on a scale of 1-4. Please remember that Pack Makers are not obligated to fulfill any feature requests.

If you do not receive a timely response from the Pack Maker, please don't hesitate to contact our support team for further assistance.