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Generate a HAR file for troubleshooting

Learn how to generate a HAR file to debug potential network issues.


Sometimes, network specific problems can cause issues when accessing or using Coda. To facilitate debugging and resolving Coda issues that might be related to your network, it can be helpful to generate HAR files and attach them to your support request.


Within this article, you'll find...

 

HAR file basics

HAR, short for HTTP Archive, logs the interactions between your browser and websites. A HAR file keeps track of resources loaded by the browser along with timing information for each resource, and can be used to identify issues such as slow load times or page rendering problems.

 

 

Generate a HAR file

The steps below will walk you through how to generate a HAR file, depending on your browser type.

 

Chrome / Edge / Chromium-based browser

  1. Open a new tab

  2. Right click your mouse and click Inspect

  3. Select the Network tab

    • If you do not see the Network tab, click the More tabs button
      image.png

  4. Enable Preserve log

  5. Click the Clear network log button in the top left corner
    image.png

  6. Make sure Record network log button is on
    image.png

  7. Reproduce the issue you are experiencing in the current tab

    • If the page is loading very slowly, wait until the page is fully loaded

    • If the page is not loading at all, wait for at least 3 minutes before continuing

  8. Click the Export HAR button
    image.png

  9. Save the HAR file

 

Firefox

  1. Open a new tab

  2. Right click your mouse and click Inspect Element

  3. Select the Network tab

  4. Reproduce the issue you are experiencing in the current tab

    • If the page is loading very slowly, wait until the page is fully loaded

    • If the page is not loading at all, wait for at least 3 minutes before continuing

  5. Right click anywhere in the File column and select Save All as HAR

  6. Save the HAR file

     

Safari

  1. Open a new tab

  2. From the Develop menu, select Show Web Inspector

    1. If you do not see Develop menu, go to Safari > Settings, select Advanced tab, and enable Show features for web developers

  3. Select the Network tab

  4. Reproduce the issue you are experiencing in the current tab

    1. If the page is loading very slowly, wait until the page is fully loaded

    2. If the page is not loading at all, wait for at least 3 minutes before continuing

  5. Click the Export button

  6. Save the HAR file

 

 

 

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