View and share your browser console logs

How to view and save your browser console logs for troubleshooting purposes

Updated over a week ago

In some unique circumstances our support team may request that you share the content of your browser's console logs to help us troubleshoot a problem.

Follow these steps to provide some extra troubleshooting information to our team:

Retrieving Logs from Chrome

  • Open the main Chrome menu using the three dots in the top right of your browser

  • Select More Tools > Developer Tools

  • Depending on which logs you need, you'll select the Network or Console Tab to get the logs you need. Please ask your Customer Champion for help if you're not sure which to choose.

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Retrieving Logs from Firefox

  • Open the Firefox Tools menu by clicking the three lines in the upper right corner of your browser

  • Then Access the Browser Console by selecting Web Developer

  • Depending on which logs you need, you'll select the Network or Console Tab to get the logs you need. Please ask your Customer Champion for help if you're not sure which to choose.

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Retrieving Logs from Safari

  • Open the Preferences menu

  • Select the Advanced > Show Developer menu in menu bar

  • Close Preferences

  • In the menu bar, select Developer > Show JavaScript Console

  • Depending on which logs you need, you'll select the Network or Console Tab to get the logs you need. Please ask your Customer Champion for help if you're not sure which to choose.

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