In some unique circumstances our support team may request that you share the content of your browser's console logs to help us troubleshoot a problem.
Follow these steps to provide some extra troubleshooting information to our team:
Retrieving Logs from Chrome
Open the main Chrome menu using the three dots in the top right of your browser
Select More Tools > Developer Tools
Depending on which logs you need, you'll select the Network or Console Tab to get the logs you need. Please ask your Customer Champion for help if you're not sure which to choose.
Retrieving Logs from Firefox
Open the Firefox Tools menu by clicking the three lines in the upper right corner of your browser
Then Access the Browser Console by selecting Web Developer
Depending on which logs you need, you'll select the Network or Console Tab to get the logs you need. Please ask your Customer Champion for help if you're not sure which to choose.
Retrieving Logs from Safari
Open the Preferences menu
Select the Advanced > Show Developer menu in menu bar
Close Preferences
In the menu bar, select Developer > Show JavaScript Console
Depending on which logs you need, you'll select the Network or Console Tab to get the logs you need. Please ask your Customer Champion for help if you're not sure which to choose.